The ACTION Formula© For Patient Motivation:
Follow-Up Live Coaching

It is one thing to learn and implement new skills, it is quite another to MASTER them. Our in-house coaching program allows you to take your newly acquired skills and bring them to a higher level. Patient consults are video-taped (with patient permission) and then reviewed afterwards. You will be amazed at the things you missed and laugh out loud as you kick yourself for all the things you realize after the fact!

Watch your successes grow exponentially as we work together consult-by-consult to find the piece that is missing - from the initial inquiry call through your case presentations and financial consults, we will find the ONE thing that each of you could do differently that would make ALL the difference in your success.

PROGRAM OBJECTIVES

You and Your Team Will:

Expand upon the skills learned in "The ACTION Formula© For Patient Motivation"
Identify and work through the "stuck" places in your delivery.
Build a sense of confidence in using the techniques.
Develop a natural style that compliments the techniques.
Assist each member of your team in identifying and eliminating their personal barriers to success.
Propel your conversion rates through the roof!

This is the next step in your success plan. Plan your Live-Coaching well in advance, so you can arrange your patient schedule to accommodate your coaching feedback sessions. Contact us and we'll find the time that fits best with your scheduling needs.

Typical Agenda Day 5

Time of Day	DAY 1	DAY 2	DAY 3	DAY 4	DAY 5
9:00 a.m. - 12:00 p.m.		Video Tape: New Patient Consults ( Patient Success Profile and Patient Success Plan ) Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile Front Desk: Flexing Communication Styles, Effective use of scripts	One-on-one feedback sessions ( Video Taped Sessions )	One-on-one feedback sessions ( Video Taped Sessions )	One-on-one feedback sessions ( Video Taped Sessions )
1:00 p.m. - 6:00 p.m.		One-on-one feedback sessions ( Live Observations )	Video Tape: New Patient Consults ( Patient Success Profile and Patient Success Plan ) Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile Front Desk: Flexing Communication Styles, Effective use of scripts	Video Tape: New Patient Consults ( Patient Success Profile and Patient Success Plan ) One-on-one feedback sessions ( Live Observations )	Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile Front Desk: Flexing Communication Styles, Effective use of scripts One-on-one feedback sessions ( Live Observations )
5:00 p.m. - 6:00 p.m.	Meet with Full Group to Launch Coaching	Meet with Full Group to Debrief and Celebrate	Meet with Full Group to Debrief and Celebrate	Meet with Full Group to Debrief and Celebrate	Meet with Full Group to Celebrate and Say "Goodbye"
6:00 p.m. - 9:00 p.m.		*	*	*
* NOTE : These 3 evenings are devoted to reviewing video tapes in preparation for the morning feedback sessions. Client will arrange for VCR at hotel, as well as for VCR/TV combination on site for staff feedback sessions.

Typical Agenda Day 4

Time of Day	DAY 1	DAY 2	DAY 3	DAY 4
9:00 a.m. - 12:00 p.m.		Video Tape: New Patient Consults ( Patient Success Profile and Patient Success Plan ) Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile Front Desk: Flexing Communication Styles, Effective use of scripts	One-on-one feedback sessions ( Video Taped Sessions )	One-on-one feedback sessions ( Video Taped Sessions )
1:00 p.m. - 6:00 p.m.		One-on-one feedback sessions ( Live Observations )	Video Tape: New Patient Consults ( Patient Success Profile and Patient Success Plan ) One-on-one feedback sessions ( Live Observations )	Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile Front Desk: Flexing Communication Styles, Effective use of scripts One-on-one feedback sessions ( Live Observations )
5:00 p.m. - 6:00 p.m.	Meet with Full Group to Launch Coaching	Meet with Full Group to Debrief and Celebrate	Meet with Full Group to Debrief and Celebrate	Meet with Full Group to Celebrate and Say "Goodbye"
6:00 p.m. - 9:00 p.m.		*	*
* NOTE : These 2 evenings are devoted to reviewing video tapes in preparation for the morning feedback sessions. Client will arrange for VCR at hotel, as well as for VCR/TV combination on site for staff feedback sessions.

The ACTION Formula© For Patient Motivation: Follow-Up Live Coaching

PROGRAM OBJECTIVES

The ACTION Formula© For Patient Motivation:
Follow-Up Live Coaching