In today's competitive healthcare environment, it has become critical to provide more than competent care - we also have to help our patients to perceive VALUE for their money. Why? Because in today's healthcare environment, patients have to pay out of pocket more often for services they used to get "for free."
How can we help our patients to see value, when our staff doesn't look them in the eye, listen to their concerns, or offer a bit of comfort and class to the experience? How can we expect our patients to talk about us favorably when we do not provide the little touches that make us stand out in their memories?
Patients have a choice regarding their healthcare experience. If they are not comfortable in your office, they will find somewhere that feels good to them. The "feel-good" experience comes as a direct result of the way patients are treated by you and your staff from the moment of initial contact, through the delivery of your exam and treatment. In point of fact, it is this experience that the American Bar Association says will make the biggest difference in the number of healthcare litigations they see in the next decade.
What are people saying about you behind your back? What will your patients tell their neighbors? Will your referring practices rave about the treatment they received from you and your staff following their referrals?
Through a highly informative and entertaining workshop, you and your staff will learn a simple 8-step formula that will transform your practice from an average healthcare practice or hospital into a 5-Star experience that they will remember long after your bill has been paid.
In The Art of 5-Star Service Workshop
You and Your Team Will Learn To:
Create an environment that helps your patient to feel "special"
Communicate in a language that is "just right" for every patient
Maintain a "Happy To Do That For You" attitude
Treat your patients with a touch of panache
Handle difficult people with finesse
Stand out in your community
Treat your INTERNAL customers with the same grace and respect as you give to
your EXTERNAL customers
Increase repeat and referral business.
"It was enlightening! I can't wait to try the 5 star service techniques!" Jody Billings, Office Manager - Altoona Dental Clinic
"We continue to work to keep the Five Star Service philosophy alive... Every morning in huddle it is mentioned and the girls are encouraged to tell stories of Five Star service they have witnessed at work... I hope that you and Hal have gone on to help other offices adjust their attitudes, find their desires and develop their leadership skills by removing road blocks. Your talents are greatly needed!" Joan Tyra, Practice Coordinator, White, Greer & Maggard Orthodontics
