Build instant trust and rapport with your patients and colleagues!
From the moment we're born, everyone speaks their own unique language. We first develop our uniqueness as a function of our brain wiring, and the degree to which we are encouraged to bring out our natural talents and tendencies by others. Our unique language continues to get established as we experience the world and develop a unique vision of ourselves, other people, and the rules of living.
As we grow older, and have more experiences, our language continually changes, with new experiences blending in and layering over those that came before. The degree to which we allow our uniqueness to show to others is a function of our perceptions of what is safe and acceptable.
Here's the challenge:
No two people have precisely the same combination of biology and experiences,
and, as a result, no two people speak precisely the same language.
Nevertheless, everyone has similarities, and the people with whom we feel safest are typically the people who come closest to speaking our language. These are the people we trust. These are the people with whom we share our secrets and bare our souls. These are the people who we allow to see our vulnerability and our pain. These are the people we trust to help us, to advise us, and to take charge when we aren't able.
When you speak someone's language, they will trust you. The faster you speak their language, the faster you will establish that trust.
People need to trust you before they will allow you to Motivate them, they need to perceive that you are alike in the ways that are important to them before they will Align with you, and they need to see all of this consistently before they will Differentiate you as the one to help them to achieve their goals.
So how do you speak peoples' languages when there are so many variationsThere are 4 key languages that, when combined, allow us to build rapid rapport and trust. It is simply a matter of learning how to speak those languages and then using them in your daily encounters with people.
Program Objectives:
You and your Team will learn to:
Communicate with each other with ease and efficiency;
Build rapid trust with patients and referring colleagues on the phones and face-to-face;
Establish profound rapport so that people will tell you what you need to know to help and work with them;
Pace patients and their families so that they feel comfortable in your care;
Reduce your risk by building stronger relationships with patients and getting your message understood;
Assure that your patients feel safe in your practice.
