Practice Check-up - Professional Impact

Practice Check-up
Congratulations on taking the time to give your practice a check-up! Statistics show that the most successful people are those who consistently and routinely look at themselves and their business with an eye towards growth and change. The fact that you are participating in this assessment puts you among the top 2 percent of professionals in the world. The following 20 statements represent characteristics of the most successful healthcare practices. Next to each statement is a drop down menu that offers 5 choices of the degree to which that characteristic describes your practice. Assess your practice on each characteristic by choosing an associated rating from the drop down menu. Then select the button at the bottom of the Check-Up Instrument to show the action you would like to take next. Remember -This instrument can only help you if you assess yourself and your practice honestly, so take your time and consider all nooks and crannies!

Read each statement below and rate your practice
My Staff Are...
Self-motivated, mission-driven, friendly professionals, who refrain from negativity and consistently strive for excellence

Enthusiastic ambassadors for my practice, with outstanding customer service skills that allow us to stand out in our community as a 5-Star Service facility

Converting incoming calls to appointments, appointments to procedures, and making retail sales more than 75% of the time - regardless of insurance criteria.

Effective communicators who comfortably shift their styles to accommodate others' needs.

Team players - they pitch in for each other, keep positive attitudes, and readily take on tasks that aren't in their direct job descriptions.

All Partners...
Communicate effectively with each other, personally and professionally

Share the load equally

Are on the same page regarding the vision and mission for the practice

Show excellent leadership skills and communicate effectively with our staff.

Have written goals and a step-by-step plan for their attainment

I am...
An effective communicator with staff, patients, and colleagues.

Consistently productive, comfortable in my case presentations and yielding a high rate of case acceptance and patient follow-through..

A strong leader who is skilled at motivating others to action.

Someone who seeks change and growth personally and professionally.

Goal directed - I have a strategic plan outlined that comes directly from my personal vision for my practice

I Market My Practice through the Effective Utilization of...
A practice-wide, consistent brand that differentiates me from my competitors

A working action plan for obtaining professional and patient referrals

Branded marketing materials including brochures, logo-stationary, business cards and doctor communications

A synergistic external marketing program combining at least 2 of the following: Internet/Website, Yellow Pages, Radio, TV, direct mail, external signs, newspaper or magazine advertising

Community-outreach seminars, events, and speaking engagements

FOR PRACTICES OVER 10 EMPLOYEES:
We have 1 employee for every 8 - 10 staff members who is designated as a manager and serves as a strong leader for all of our staff members and doctor(s).

We hold quarterly meetings with all employees and doctors so that there is a strategically driven sense of team work throughout our practice.

We address conflicts effectively and have cleared all unfinished business between and among employees and doctors.

We have low turnover. Our employees stay with us for 5 or more years.

At least 20 percent of our patients come from employee referrals.

TO RECEIVE YOUR COMPLIMENTARY INTERPRETATION, PLEASE CHOOSE ONE OF THE FOLLOWING:
		Submit my responses for inclusion in your research study. I understand that all responses will be reported in aggregate form and no one other than Professional Impact personnel will see my individual responses. I would like you to contact me personally to provide me with feedback regarding my responses
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		Submit my responses for inclusion in your research study. I understand that all responses will be reported in aggregate form and no one other than Professional Impact personnel will see my individual responses. Please do not contact me further.

Sometimes change comes without
your help. And sometimes, you have to giveit a little shove.