Practice Check-up |
Congratulations on taking the time to give your practice a
check-up! Statistics show that the most successful
people are those who consistently and routinely look at
themselves and their business with an eye towards growth
and change. The fact that you are participating in this
assessment puts you among the top 2 percent of professionals
in the world.
The following 20 statements represent characteristics
of the most successful healthcare practices.
Next to each statement is a drop down menu that offers
5 choices of the degree to which that characteristic describes
your practice.
Assess your practice on each characteristic by choosing
an associated rating from the drop down menu.
Then select the button at the bottom of the Check-Up Instrument
to show the action you would like to take next.
Remember -This instrument can only help you if you assess
yourself and your practice honestly, so take your time and
consider all nooks and crannies!
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| Read each statement
below and rate your practice |
| My Staff
Are... |
| Self-motivated, mission-driven, friendly professionals,
who refrain from negativity and consistently strive for excellence
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| Enthusiastic ambassadors for my practice, with outstanding
customer service skills that allow us to stand out in our
community as a 5-Star Service facility |
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| Converting incoming calls to appointments, appointments
to procedures, and making retail sales more than 75% of the
time - regardless of insurance criteria. |
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| Effective communicators who comfortably shift their styles
to accommodate others' needs. |
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| Team players - they pitch in for each other, keep positive
attitudes, and readily take on tasks that aren't in their
direct job descriptions. |
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| All Partners... |
Communicate effectively with each other, personally and
professionally
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| Share the load equally |
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| Are on the same page regarding the vision and mission for
the practice |
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| Show excellent leadership skills and communicate effectively
with our staff. |
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| Have written goals and a step-by-step plan for their attainment |
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| I am... |
| An effective communicator with staff, patients, and colleagues. |
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| Consistently productive, comfortable in my case presentations
and yielding a high rate of case acceptance and patient follow-through.. |
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| A strong leader who is skilled at motivating others to action.
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| Someone who seeks change and growth personally and professionally.
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| Goal directed - I have a strategic plan outlined that comes
directly from my personal vision for my practice |
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| I Market
My Practice through the Effective Utilization of... |
| A practice-wide, consistent brand that differentiates me
from my competitors |
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| A working action plan for obtaining professional and patient
referrals |
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| Branded marketing materials including brochures, logo-stationary,
business cards and doctor communications |
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| A synergistic external marketing program combining at least
2 of the following: Internet/Website, Yellow Pages, Radio,
TV, direct mail, external signs, newspaper or magazine advertising |
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| Community-outreach seminars, events, and speaking engagements |
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| FOR PRACTICES
OVER 10 EMPLOYEES: |
| We have 1 employee for every 8 - 10 staff members
who is designated as a manager and serves as a strong leader
for all of our staff members and doctor(s). |
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| We hold quarterly meetings with all employees
and doctors so that there is a strategically driven sense
of team work throughout our practice. |
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| We address conflicts effectively and have cleared
all unfinished business between and among employees and doctors. |
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| We have low turnover. Our employees stay with
us for 5 or more years. |
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| At least 20 percent of our patients come from
employee referrals. |
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TO RECEIVE
YOUR COMPLIMENTARY INTERPRETATION,
PLEASE CHOOSE ONE OF THE FOLLOWING: |
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Submit my responses for inclusion in your research
study. I understand that all responses will be reported in
aggregate form and no one other than Professional Impact personnel
will see my individual responses.
I would like you to contact me personally to provide me with
feedback regarding my responses |
Name: |
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Email Address: |
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Phone: |
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Alt Phone: |
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Best time to call: |
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Submit my responses for inclusion in your research
study. I understand that all responses will be reported in
aggregate form and no one other than Professional Impact personnel
will see my individual responses.
Please do not contact me further. |
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