Typical Agenda Day 5
Time of Day |
DAY 1 |
DAY 2 |
DAY 3 |
DAY 4 |
DAY 5 |
9:00 a.m. -
12:00 p.m. |
|
Video Tape:
New Patient Consults
( Patient Success Profile and Patient Success Plan )
Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile
Front Desk: Flexing Communication Styles, Effective use of scripts |
One-on-one feedback sessions
( Video Taped Sessions ) |
One-on-one feedback sessions
( Video Taped Sessions ) |
One-on-one feedback sessions
( Video Taped
Sessions ) |
1:00 p.m. - 6:00 p.m. |
|
One-on-one feedback sessions
( Live Observations ) |
Video Tape:
New Patient Consults
( Patient Success Profile and Patient Success Plan )
Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile
Front Desk: Flexing Communication Styles, Effective use of scripts |
Video Tape:
New Patient Consults ( Patient Success Profile and Patient Success Plan )
One-on-one feedback sessions
( Live Observations ) |
Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile
Front Desk: Flexing Communication Styles, Effective use of scripts
One-on-one feedback sessions
( Live Observations ) |
5:00 p.m. - 6:00 p.m. |
Meet with Full Group to Launch Coaching |
Meet with Full Group to Debrief and Celebrate |
Meet with Full Group to Debrief and Celebrate |
Meet with Full Group to Debrief and Celebrate |
Meet with Full Group to Celebrate and Say "Goodbye" |
6:00 p.m. - 9:00 p.m. |
|
* |
* |
* |
|
* NOTE : These 3 evenings are devoted to reviewing video tapes in preparation for the morning feedback sessions. Client will arrange for VCR at hotel, as well as for VCR/TV combination on site for staff feedback sessions. |
Typical Agenda Day 4
Time of Day |
DAY 1 |
DAY 2 |
DAY 3 |
DAY 4 |
9:00 a.m. -
12:00 p.m. |
|
Video Tape:
New Patient Consults
( Patient Success Profile and Patient Success Plan )
Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile
Front Desk: Flexing Communication Styles, Effective use of scripts |
One-on-one feedback sessions
( Video Taped Sessions ) |
One-on-one feedback sessions
( Video Taped Sessions ) |
1:00 p.m. - 6:00 p.m. |
|
One-on-one feedback sessions
( Live Observations ) |
Video Tape:
New Patient Consults ( Patient Success Profile and Patient Success Plan )
One-on-one feedback sessions
( Live Observations ) |
Live Observation: RN's, PA's, MD's: Application of the information from the Patient Success Profile
Front Desk: Flexing Communication Styles, Effective use of scripts
One-on-one feedback sessions
( Live Observations ) |
5:00 p.m. - 6:00 p.m. |
Meet with Full Group to Launch Coaching |
Meet with Full Group to Debrief and Celebrate |
Meet with Full Group to Debrief and Celebrate |
Meet with Full Group to Celebrate and Say "Goodbye" |
6:00 p.m. - 9:00 p.m. |
|
* |
* |
|
* NOTE : These 2 evenings are devoted to reviewing video tapes in preparation for the morning feedback sessions. Client will arrange for VCR at hotel, as well as for VCR/TV combination on site for staff feedback sessions. |
DONT TAKE OUR WORD FOR IT!
Dear Doctor:
My practice has recently completed the follow-up
coaching session by Hal and Wendy. I was surprised to hear that
many of their physician clients were not choosing to have this second
visit. I am writing to encourage you reconsider - the second visit
is what makes the investment you made by doing the first really pay off.
During our initial practice evaluation we thought
we had learned the valuable techniques that Wendy taught us. Once
they left, however, things that had appeared so clear to us became somewhat
muddled. As time went on we realized that we were utilizing only
a fraction of the program. We needed help to make the transition
complete.
My staff and I decided to have Hal and Wendy
return. During this second session we were able to review what
was taught in the first session and then actually put it into practice
while they observed. It was an invaluable experience. Wendy
was able to guide us through the spots where we were getting stuck.
Hal was able to pinpoint what was holding us back personally from really
being committed and making it work. The recorded consultations
that our patients so graciously allowed us to perform were priceless.
I was no were near as good as I thought I was! But I am
now, and my patients will forever be better off for it.
I believe that we as physicians need to recapture
the thrill that providing medical care can and should provide.
Our patients are the key to rekindling this feeling of self worth and
devotion. By understanding our importance to their lives perhaps
we can reclaim our own. Wendy and Hal's program will help my practice
make the transition away from the "run and gun" style required to make
a living in today's Medicare/managed care environment to a more personal
and civilized style of care. The patients in my future will demand
this style of care and will be willing to pay extra for it.
Sincerely
Douglas M. Stevens, MD
Fort Myers Center for Facial Plastic and Laser Surgery
|